What We Collect and Why It Matters
When you open an account, we collect the registration details you provide — name, email address and the mobile number linked to your e-wallet. When you fund your account through DANA, OVO or GoPay, our payment processor records the transaction reference and wallet identifier so the
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deposit can be matched to your account and verified correctly. We do not store your wallet PIN or full payment credentials on our servers. We also collect session data — device type, browser version and IP address — to detect unusual login attempts and keep your
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account accessible only to you. If you contact our support team, the conversation log is retained so we can follow up accurately. We may use anonymised, aggregated data to understand how different account features are used; this data cannot identify you individually. You can request a
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full export of your personal data or ask us to delete your account information at any time by contacting support. Where Indonesian law requires us to retain certain transaction records, we will comply with that obligation and inform you of the retention period. Our policy applies
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to access where local law and eligible regions permit.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.